HOW TO DEAL WITH A NON-CONFORMITY?
People make mistakes. Error is inherent in human activity!
The implantation of a Quality Management System in the laboratory permits standardization and control of the processes, making traceability possible. It also allows that, when a non-conformity is detected, a corrective action is started, so that the non-conformity does not occur again.
To deal with a Non-Conformity it is necessary to reach the root cause, and the most usual way is to use the Quality Tools. There are several, such as:
. 5 S
. 5 W 2 H
. Flow Chart
. 5 Reasons
. GUT Matrix
. Pareto’s Diagram
. Ishikawa’s Diagram
At the 40th CBAC, Doctor Andrea Piazza presented the workshop QUALITY TOOLS: UNDERSTANDING AND APPLYING IN THE IMPROVEMENT OF THE LABORATORY PROCESSES. Access for free the class slides here.
Published on: September 20th, 2017